Any employee working in connection with

aggressive or violent persons


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Managing aggressiveness to prevent violence

Managing aggression : Psychological dimension

– Stress under control and stress with loss of control, increased aggression, possibility of violence

– Difference between aggression and violence

– Subjects “in reality” and subjects “out of reality” (neurological, psychotic disorders)

– Conflict dynamics. Aggressive reaction feeds the aggressiveness of the others: so what to do?

– Does the professional refer sufficiently to the institutional framework? Is this formalized in writing?

Managing aggressiveness : Legal dimension

– Legal qualification of violence. Nuances between what is tolerable and what is less tolerable. Remedies, within and outside the institution

– The notion of criminal offence and different basic legal concepts

– The rights and duties of everyone

Pedagogical Objectives

– Reacting appropriately to agressiveness. Maintain the bond with the user despite aggression. Know how to protect oneself from violence

– Learn never to fuel the aggression of the user and/or those close to the user

– Protect oneself, other users, the person being assaulted and the institution. To identify the errors to be avoided and to know the relays within and outside the institution


See the training overview here